Challenge
A global pharmaceutical company was facing an ever-growing backlog of past due quality events they could not keep up with. They had attempted to build a manually updated reporting infrastructure to drive quality event resolution, but it was requiring 15 hours a week of FTE time to maintain.
Approach
Scimitar conducted an analysis with Quality stakeholders to understand the key data points required to track and facilitate past due event resolution. A reporting dashboard was built with an automated connection to reduce maintenance time from 15 hours a week to ~ 0 hours. This reporting was harmonized with a new business process to facilitate collaboration with past due event owners to remove blockers and close events.
Impact
The past due quality event backlog was reduced from > 150 events to <20 events in 3 months.
