Challenge
The Content Governance Team at a Top Global Biopharma had become highly reactive due to high resource turnover and a persistent lack of role clarity across its function. This confusion and reactive state impacted the team's ability to execute its core mission of regulatory content transformation and reuse solutions.
Approach
We conducted stakeholder interviews to identify key findings: reactive work, unclear roles, and capability gaps. The future state was designed based on principles to simplify responsibilities, invest in core capabilities, and invest in tools to support the long-term content transformation strategy.
Impact
The project delivered a future state organization with clear responsibilities, structured into safety and clinical documents teams. Each process compliance lead role was clarified to balance Process & Compliance work with Content Transformation capabilities. This structure aligns the team to realize the broader Pharma Vision of increased patient benefit at lower cost.
