Challenge
A biologics manufacturing network grew rapidly but sites operated with different standards and disputed performance claims. Sponsor sought a single ERP, comparable metrics and Class-A performance.
Approach
We defined Class-A process standards and metrics, built workflows for SAP/ERP and BI reporting, implemented training and behavior change programs and ran pilot site rollouts. We coached process owners on achieving and sustaining Class-A KPIs.
Impact
One site achieved Class-A in 2 years, another in 3 years and two more in 4 years; sites reported improved yield, predictable batch costs and stronger margin visibility.